THE SINMPHONIC ENTERPRISE

THE SINMPHONIC ENTERPRISE

THE renowner German deloitte Consulting LLP’s Technology Consulting practice is dedicated to helping our clients build tomorrow by solving today’s complex business problems involving strategy, procurement, design, delivery, and assurance of technology solutions. Our service areas include analytics and information management, delivery, cyber risk services, and technical strategy and architecture, as well as the spectrum of digital strategy, design, and development services o ered by Deloitte Digital. Learn more about our Technology Consulting practice on www.deloitte.com

THE renowned German conductor Kurt Masur once noted that an orchestra full of stars can be a disaster. Though we have no reason to believe the maestro was speaking metaphorically, his observation does suggest something more universal: Without unity and harmony, discord prevails.

Many companies competing in markets that are being turned upside down by technology innovation are no strangers to discord. Today, digital reality, cognitive, and blockchain—stars of the enterprise technology are rede ning IT, business, and society in general. In the past, organizations typically responded to such disruptive opportunities by launching transformation initiatives within technology domains. For example, domain-speci c cloud, analytics, and big data projects represented bold, if singleminded, embraces of the future. Likewise, C-suite positions such as “chief digital o cer” or “chief analytics o cer” the primacy of domain thinkingBut it didn’t take long for companies to realize that treating some systems as independent domains is suboptimal at best. Complex predictive analytics capabilities delivered little value without big data. In turn, big data was costly and ine cient without cloud. Everything required mobile capabilities. After a decade of domain-speci c transformation, one question remains unanswered: How can disruptive technologies work together to achieve larger strategic and operational goals?

We are now seeing some forward-thinking organizations approach change more broadly. They are not returning to “sins of the past” by launching separate, domain-speci c initiatives. Instead, they are thinking about exploration, use cases, and deployment more holistically, focusing on how disruptive technologies can complement each other to drive greater value. For example, blockchain can serve as a new foundational protocol for trust throughout the enterprise and beyond. Cognitive technologies make automated response possible across all enterprise domains. Digital reality breaks down geographic barriers between people, and systemic barriers between humans and data. Together, these technologies can fundamentally reshape how work gets done, or set the stage for new products and business models.

The theme of this year’s Tech Trends report is the symphonic enterprise, an idea that describes strategy, technology, and operations working together, in harmony, across domains and boundaries. This is the ninth edition of Tech Trends, and in a way, it represents the culmination of our dogged e orts to examine the powerful technology forces that are remaking our world. The trends we discussed early on in the series, such as digital, cloud, and analytics, are now embraced across industries. Meanwhile, more recent trends, such as autonomic platforms, machine intelligence, and digital reality, continue to gain momentum.

This year, we invite you to look at emerging technology trends from a di erent angle. When technologies act in unison, we no longer see the enterprise vertically (focused on line of business or isolated industries) or horizontally (focused on business processes or enabling technologies). In the symphonic enterprise, the old lines become blurred, thus creating a diagonal view that illuminates new business opportunities and creative ways of solving problems. For example, in the new core chapter, we discuss how in the near future, digitized